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General

How do I create an account?

  1. Click the "Create an Account" link at the top right side of our site.
  2. Enter your information.
  3. Select "Register".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private.

How do I edit my account information?

Click the "View My Account" link at the top right-hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the "Sign In" link at the top right-hand side of our site. Select "Reset my Password" and enter your email address. That link will send an email to you with directions on resetting your password.

How do I return my product?

Please see Return Policy.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

When will my order ship?

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Pricing and Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

I have a question on my charges.

Click the "View My Account" link at the top right-hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "View My Account" link at the top right-hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).
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