How do I return an item?
River City Offroad wants you to be completely satisfied with your purchase. Our return policy is simple.
All returns require prior authorization.
River City Offroad will only accept new, unopened items for return. We are unable to accept ANY electrical item, including lights for return, NO EXCEPTIONS.
If the merchandise qualifies for a Manufacturer’s Warranty or guarantee, we will be happy to assist you in getting in touch with the original Manufacturer of that product. Look for warranty and guarantee information in the original product box.
A Return Merchandise Authorization (RMA) number must be obtained from River City Offroad within SEVEN (7) Days of receiving your merchandise in order to receive a cash refund. Any return after SEVEN (7) days will be eligible for an in-store credit.
No return received after 30 days will be accepted.
Please email us to start the process at firstname.lastname@example.org. Please include the following information in the email:
Once River City Offroad has received your request we will send out an RMA number and a form. Simply complete our RMA form and return it completely filled out with your merchandise. Securely package your item(s) for shipment and return the item(s) to us in new, unopened, condition within 30 days from the date of shipment with the RMA number clearly marked on the outside of the package.
We will refund the full purchase price if the above requirements are met, minus ANY shipping charges, which are not refundable. After receipt and inspection by River City Offroad, any part showing evidence of being: used, installed, modified, installed contrary to instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration.
ALL RETURNS ARE SUBJECT TO A RESTOCKING FEE OF UP TO 30%.